An important part of our commitment to provide you with service that exceeds your expectations is our respect for your right to privacy.

Below is a description of the policies and procedures we practice so that you have control over how we collect, use and disclose your information.

Protecting your privacy means:

• we keep your information and the business you do with us in strict confidence
• your information is not sold or shared with third parties
• you have control over how we obtain, use, and give out information about you
• you have access to the information we have about you
• we respect your privacy when we market our services
  

What information do we have?
Besides your name, address and telephone number, we need information to:

• establish your creditworthiness
• provide you with invoices and statements
• deliver materials to your place of business or, if requested by you, to your home
• tailor our services to meet your needs
• provide ongoing service
• comply with legal requirements
  

Your information is obtained or used only with your consent:
We obtain your consent before we:

• obtain a credit report
• check your trade references
• send you information about our services
• use your information in any way we didn't tell you about previously
  

Your consent can be express or implied:

Express consent can be verbal or written. For example, when you sign a credit application you are giving your written consent for us to obtain a credit report or check your trade references.

You imply consent when we can reasonably conclude that you've given consent by some action you've taken, or when you decide not to take action. For example, if we send you a copy of our newsletter and you don't tell us that you don't want us to send it, we can conclude that you have no objection. Likewise, if you ask us to deliver materials to your home, we can conclude that you want us to record your home address.

In general, if we already have an established business relationship and you do not ask us to end this relationship, then it is reasonable to conclude that we have your implied consent to continue to store the information required to maintain that relationship, as outlined above under “What information do we have?”.

You can withdraw your consent after you've given it: You can withdraw your consent (whether express or implied) any time after you've given it to us, provided there are no legal requirements to prevent this.

We protect your information from unauthorized access: Only those with a direct need to know have access to your information. This is controlled by use of passwords for electronic information and locked offices and/or filing cabinets for paper-based information.

Your information is destroyed when it is no longer needed: We keep your information only so long as we need it to provide your with the services you request, or to meet any legal requirements. We follow a schedule for destroying information that is no longer required.

You can see and check your information: You can check your information to verify, update and correct it, and to have any obsolete information removed. You can do this at any time and we will respond right away.

We are committed to upholding our privacy policies: If you have any questions or concerns about how we area handling your information please call Tim Deterling at 416.363.4662 or tim@ppd.ca and he will correct the situation immediately.

For detailed information about the Personal Information Protection and Electronic Documents Act, please go to :

http://www.privcom.gc.ca/legislation/index_e.asp

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